Frequently Asked Questions

Mercy University Teaching Hospital provides comprehensive healthcare services including virtual consultations, prescription management, health monitoring, appointment scheduling, medical records storage, telehealth services, fitness tracking, and family health management.

Click the Register button in the navigation, fill in your personal details including name, email, and password. Registration is free and takes less than 2 minutes. You'll receive a confirmation email to verify your account.

Yes, we use industry-standard encryption and HIPAA-compliant security measures to protect your medical data. Your information is stored securely and only accessible to authorized healthcare providers with your consent.

Absolutely! You can book appointments with specialists at our partner hospitals through our intuitive scheduling system. View real-time availability, choose your preferred time slot, and receive instant confirmation.

Virtual consultations allow you to connect with healthcare professionals from home via secure video calls. Simply select a doctor, choose a time slot, and join the consultation at the scheduled time from your device.

Click the 'Forgot Password' link on the login page, enter your registered email address, and we'll send you a secure link to reset your password. Follow the instructions to create a new password.

Yes, you can securely access your complete medical history, test results, prescriptions, and vaccination records through your patient portal. You can also share these records with other healthcare providers.

Online medicine ordering through Medi Store is temporarily suspended. Please use your patient portal to book appointments, view prescriptions, or contact support for assistance with medication needs.

We accept most major insurance plans including Medicare, Medicaid, and private insurance from leading providers. Contact our billing department for specific coverage questions and to verify your plan.

Our customer support team is available 24/7 through multiple channels: phone, email, live chat on our website, or through the Contact page. We typically respond within minutes for urgent matters.

Registration and basic account features are free. Consultation fees, prescription costs, and additional services vary based on your insurance coverage and the specific services you use. We provide transparent pricing upfront.

You can grant caregiver access to family members through our Family Health feature. This allows designated family members to view your health information and help manage your care when needed.

You can cancel or reschedule appointments through your patient portal up to 24 hours before the scheduled time. For urgent changes, call our support team. Late cancellations may incur a fee depending on the provider's policy.

For medical emergencies, please call 911 or visit the nearest emergency room immediately. Our platform is not designed for emergency situations. For non-urgent medical concerns, our telehealth services are available 24/7.

Yes, you can request consultations with different specialists for second opinions. Our platform makes it easy to share your medical records with new doctors to ensure they have your complete health history.

Request refills through your patient portal. We'll verify with your prescribing doctor and process the request. You'll receive notifications when your prescription is ready. Medi Store ordering is temporarily suspended.

Yes, Mercy University Teaching Hospital offers mobile apps for both iOS and Android devices. Download the app to access all features on the go, receive push notifications for appointments, and manage your health from anywhere.

Log into your account and navigate to the Profile Settings section. Here you can update your contact information, address, emergency contacts, and communication preferences. Some changes may require verification.

Yes, you can change your primary care physician or specialists at any time. Browse our provider directory, select a new doctor, and request an appointment. Your medical records will be transferred with your consent.

Our health monitoring tools allow you to track vital signs like blood pressure, heart rate, blood sugar, and weight. Set up custom alerts, view trends over time, and share data with your healthcare providers for better care coordination.