Privacy Policy

1. Introduction

Mercy University Teaching Hospital ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Name, email address, phone number
• Date of birth, gender
• Address and contact information
• Insurance information

Health Information

• Medical history and records
• Test results and diagnoses
• Prescription information
• Vital signs and health metrics
• Appointment history

Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Usage data and analytics

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our healthcare services
• To process and manage appointments
• To facilitate virtual consultations
• To manage prescriptions and refills
• To send appointment reminders and notifications
• To improve our services and user experience
• To comply with legal and regulatory requirements
• To protect against fraud and ensure security

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• End-to-end encryption for all data transmissions
• Secure servers with firewalls and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Compliance with HIPAA and other healthcare regulations

5. Sharing Your Information

We may share your information in the following circumstances:

• With healthcare providers involved in your care
• With insurance companies for billing purposes
• With service providers who assist in operating our platform
• When required by law or court order
• To protect our rights, property, or safety

6. Your Rights

You have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and for security purposes. Please refer to our Cookie Policy for more information.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with applicable healthcare regulations.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.